MOBILE APP PRIVACY POLICY

Himalayan java rewards mobile app

Last updated 15/02/2022

Himalayan Java Coffee Private Limited (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”).   Please read this Privacy Policy carefully.  IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last updated” date of this Privacy Policy.  You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted. 

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, which may also collect and use data about you.  We are not responsible for any of the data collected by any such third party.
As part of our effort to protect your privacy and to comply with applicable privacy and data protection laws, we strive to consider all of our data governance practices through the lens of the recognized principles of data minimization, limited collection, and limited use, among other key areas addressed below. We do so to respect and maintain your trust. In other words, we believe that taking care of you includes taking care of your data and privacy.


Overview
This Privacy Statement describes the types of personal information that we collect, how we use it, how and when it may be shared, and the rights and choices you have with respect to your information. It also explains how we communicate with you and how you can make requests or submit inquiries to us about your information. Our goal is to help you understand how we use your information to improve our products, services, marketing, and interactions with you, as part of our commitment to maintaining your trust. Thank you for taking the time to read and understand our data and privacy related practices.


Contents

  1. Applicability and Scope
  2. Updates to this Privacy Statement
  3. Information We Collect
  4. How We Use Your Information
  5. How We Share Your Information
  6. How We May Allow Others to Collect Your Information
  7. Cookies, Web Beacons, and Similar Technologies
  8. Mobile Application
  9. Your Choices
  10. How to Manage Your Account Information and Your Privacy Rights
  11. How We Protect Your Information
  12. Retention and Disposal of Your Information
  13. Children’s Privacy
  14. Participation in the Privacy Shield Frameworks
  15. Contact Us

1. Applicability and Scope

This Privacy Statement ("Statement") applies to the mobile application developed on behalf of Himalayan Java Coffee Private Limited.
In this Statement, the terms "Himalayan Java," "we," and "us" refers to Himalayan Java Coffee Private Limited and its respective subsidiaries and affiliated companies. This Statement does not apply to websites and services that are owned and operated by unaffiliated third parties.

2. Updates to this Privacy Statement

This Statement went into effect on the “Last updated” date noted near the top of this page. We may update this Statement from time to time. We encourage you to look for updates and changes to this Statement by checking the “Last Updated” date when you access our mobile application.

3. Information We Collect

As you use our mobile application or visit one of our stores, we collect information about you and the services you use. The information we collect falls into three main categories: (1) information you voluntarily provide us; (2) information we collect from you automatically; and (3) information we collect from other sources.
Some examples of when we collect this information include when you browse or make a purchase on our mobile application; use our mobile application to redeem rewards; or participate in a survey or promotion.

(a) Information You Voluntarily Provide Us
Some information we collect is provided when you use our services, such as when you create an account, or join the loyalty program; pay for products; or submit online forms through our mobile application.
This may include your first and last name, username, password, email address, postal address, phone number, the day, month and year of your birthday, demographic information (such as your gender), and any other information you give us, such as to participate in a promotion or to contact Himalayan Java customer service.

You may also choose to permit us to access information directly from your device, such as the location. The term “your device” as used in this Statement refers to any computer, tablet, smart phone or other device you are using to access or to operate the mobile application. For more information about mobile application permissions, please see the Mobile Application section below.

You may also in some instances provide us information about other people, such as name, phone number and email address, including when you direct us to send some reward points.

(b) Information We Collect Automatically

Purchasing Information – We may collect information about your transactions in our stores, and on our mobile application including what products you purchase, how frequently you purchase them, any Rewards or promotions associated with a purchase, and the products you have placed on your “Favorites" for future purchase.

Device and Usage Information – We may collect information about your browser or device. This information may include the type of device you are using, your operating system, your browser, your internet service provider, your domain name, your internet protocol (“IP”) address, your device and mobile ad identifiers (e.g., Apple IDFA or Android AAID), the services or functionality you access or use (including the date and time of your access or use), and the subject of the ads you click or scroll over. To collect this information, we may use log files that record events in connection with your use of our services, as well as cookies and similar technologies, such as web beacons embedded in marketing emails to monitor the engagement of recipients.

Location Information
 – We may collect information about the location of your device, such as information that identifies your device’s precise location (for example, GPS latitude and longitude level) or its approximate location (e.g., less precise location estimated based on a browser or device’s IP address).

We collect this location information or derive it from your GPS, WiFi, Bluetooth or other device settings for purposes of enhancing or facilitating our services, such as to enable the functionality of our mobile applications that provide you with information about stores near you, to enable you to remotely order and pay for our products and services, or so that you may have certain Himalayan Java products delivered to you by a third-party vendor.
We may also use information about the location of the device you are using to help us understand how our mobile application and other services and functionality are being used, or to deliver more relevant advertising or personalized experiences for you, including tailored marketing offers or messages based on your location or related context such as the time of day or weather. If you want to opt out of the collection of this location information, please see the section below titled Your Choices. To learn more about our mobile-based location services, please see the Mobile Application section below.

(c) Information We Collect from Other Sources

Some information we collect is from unaffiliated sources, including in some cases information that is publicly available, provided by or purchased from marketing business partners, or present on social media platforms.
For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook or Twitter. We may also collect or license information about you from other companies and organizations, such as information aggregators or event or promotion co-sponsors, including to supplement information that we receive from you. We may also in some cases receive information about you from Himalayan Java-affiliated entities, which we handle in accordance with this Privacy Statement. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions and help prevent fraud, and give you product recommendations and special offers that are more likely to interest you.

4. How We Use Your Information

We use your information for business and commercial purposes, including to provide the products and services you request, to perform customer service functions, for security and fraud prevention, for marketing and promotional purposes, and to perform mobile application analytics.
We may use the information we collect about you in a variety of ways, including to:

(a) To Provide Services.
 We process certain personal information when you access or use our services, including to:

  • process your purchases of, or requests for, products and services;
  • register and verify user accounts;
  • support and improve our loyalty programs;
  • deliver gift cards or e-gifts, and any associated personalized messages, in accordance with your instructions;
  • facilitate the functionality of our mobile application, including payment-related functionality; and
  • customize experiences and personalization when you are in and around our stores, if you have given permission for location sharing.

(b) To Communicate. We process certain information in order to communicate with you in relation to your accounts, our services, our marketing, and your requests, including to:

  • communicate with you about orders, purchases, returns, services, accounts, programs, and contests;
  • respond to your customer service inquiries and requests for information;
  • send you personalized promotions, content, and special offers;
  • communicate with you about our brands, products, events, or other promotional purposes;
  • implement your communications preferences, such as sharing information with Himalayan Java business partners so that they may email you about their promotions, products and initiatives; and
  • provide important product safety information and notice of product recalls.

(c) For Research, Development, and Improvement. We want to ensure that our mobile application and services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process certain personal information, including to:

  • maintain, improve, and analyze our mobile application, ads, and the products and services we offer; and
  • detect, prevent, or investigate suspicious activity or fraud.

(d) To Enforce Terms, Agreements, or Policies. To maintain a safe, secure, and trusted environment for you when you use our mobile application and other services, we use your personal information to ensure our terms, policies, and agreements with you and any third parties are enforced.

(e) To Comply with Applicable Laws. We may be required to process certain personal information under certain laws and regulations, such as tax laws, as well as to:

  • maintain appropriate records for internal administrative purposes; and
  • comply with applicable legal and regulatory obligations, and respond to lawful governmental requests, as needed.

(f) With Your Consent. We may process certain personal information in order to fulfill any other business or commercial purposes at your direction or with your consent.

5. How We Share Your Information

We share your information as needed to fulfill the purposes described in this Privacy Statement and as permitted by applicable law. This includes sharing among Himalayan Java-affiliated entities for internal business purposes, sharing with service providers to help perform business functions at our direction, sharing with your consent, sharing for marketing purposes, sharing as part of corporate transactions, and sharing to protect lawful interests.
We may share your information in the following circumstances:

(a) When We Work Together – We may share information between and among Himalayan Java, its subsidiaries, and affiliated companies for purposes of management and analysis, decision making, and other business purposes. For example, we may share your information with our subsidiaries and affiliated companies to administer our loyalty programs, process orders and requests, and expand and promote our product and service offerings.

(b) When We Work with Service Providers – We may share your information with service providers that provide us with support services, such as payment processing, website hosting, data analysis, email and postal delivery, location mapping, product and service delivery, analytics services, or conducting academic research. We strive to contractually prohibit these service providers from retaining, using, or disclosing your confidential personal information for any purpose other than performing agreed upon services for us.

(c) When We Work on Business Transactions – If we become involved with a merger, corporate transaction or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.

(d) When Sharing Helps Us Protect Safety and Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, health or safety of Himalayan Java or our customers or partners.

(e) When We Work with Marketing Service Providers – We may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests and events or for other promotional purposes.

(f) When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.

(g) When the Information Does Not Identify You – We may share your information in a way that does not directly identify you. For example, we may share information about your use of our mobile application in a manner that does not identify you, or we may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.

6. How We May Allow Others to Collect Your Information

When you use our mobile application, we may allow third parties to collect device and usage information and location information across your different devices through mobile software development kits, cookies, web beacons and other similar technologies.
These third parties collect this information for the following purposes and for other purposes consistent with their own privacy policies:

To Understand the Use of Our Services – We allow certain service providers to collect this information to help us understand how our mobile application is used and to assist us in improving the content and operation of our online properties (e.g., compiling analytics and measuring user engagement with a particular feature through A/B testing). These service providers collect aggregate statistical usage data that is not matched or linked to any individual user.

To Make the Services of Other Companies Work on Our Mobile Applicaiton – We allow companies to use cookies, web beacons, and other similar technologies to enhance the operations of particular services and functionality of our mobile application.

7. Cookies, Web Beacons and Similar Technologies

We and others may use a variety of technologies to collect information about your device and use of our mobile application. These technologies include first- and third-party cookies, web beacons, JavaScript, entity tags, and HTML local storage. Most web browsers can be programmed to accept or reject the use of some or all of these technologies, although you must take additional steps to disable or control other technologies. For more information on exercising your preferences in relation to cookies and similar technologies, please see the section of this Statement titled Your Choices.

Cookies – Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit ("session cookies") or for a fixed period ("persistent cookies"). Cookies contain information that can later be read by a web server.

Web Beacons – Web beacons are small, transparent images that are embedded in web pages, applications, and emails that are sometimes called “clear gifs," “single pixel gifs", "page tags" or “web bugs." We use web beacons to track the web pages you visit, to test the effectiveness of our marketing, and to find out if an email has been opened and acted on.

JavaScript – JavaScript are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components.

Entity Tags -- Entity Tags are HTTP code mechanisms that allow portions of websites to be stored or “cached" within your browser and validates these caches when the website is opened, accelerating website performance since the web server does not need to send a full response if the content has not changed.

HTML5 Local Storage – HTML5 local storage allows data from websites to be stored or “cached" within your browser to store and retrieve data in HTML5 pages when the website is revisited.
These and similar technologies are used for the following purposes:

Services and Functionality – Some of these technologies are required to allow you to access and use our mobile application and the various services and functionality we offer. Without these technologies, some of the services and functionality on our mobile application would not work properly.

Performance Monitoring – Some of these technologies help us analyze and estimate traffic and assess the volume of use of services and functionality on our mobile application. They show us how visitors and customers interact with our digital properties, whether there are any errors, the degree to which certain web pages, applications, services or functionality are accessed and used and how they are performing or operating. When these technologies are used for performance monitoring, no directly identifiable information (e.g., your name, email address or phone number) is collected.

User Convenience – Some of these technologies enhance the ease of use of our mobile application and the services and functionality they make available by accelerating load and refresh times and remembering information that you have provided on prior visits to our websites or when you last used a website or mobile application service or functionality.

Marketing – Some of these technologies are used to tailor your within our mobile application, or across your applications or devices by controlling the promotions, advertisements and other marketing messages that may appear when you access or use these or other digital properties.

Taken together, these technologies help us learn which services and functionality you are using and how you are accessing information about us. We may use this information to personalize your visit to a website or use of a mobile application or to send you relevant promotions and advertisements.

8. Mobile Application

By downloading, installing, accessing or using the Application, you (the “User”) consent to all actions that we take with respect to your data consistent with this Privacy Statement. Use of the Application entails information collection in accordance with the Information We Collect section above, and includes user controls for Application functionality, such as location services, and setting push notification and in-app message preferences.
User Information -Through the use of an iOS, Android or other supported hardware device, some functionality of the Application may require the transmission of certain information provided by you, including:

  • username and password;
  • e-mail address;
  • billing address;
  • phone number;
  • GPS location (together, “User Information”).

This User Information may be needed in order to purchase Himalayan Java products through the Application. You have multiple options to securely and conveniently make your purchase, including:

  • by making payment via Cash at the outlet where you place your order;
  • by making payment via your mobile device using a Third Party Application such as FonePay, Khalti prior to arriving at the store (“Mobile Payment”).

As described further below, certain optional information may also be shared with Himalayan Java through the Application, including:

  • advanced analytics information such as location data, diagnostic and usage data, and user interactions;
  • location-based information, such as through GPS or other location-based technology to enhance the user experience so that you may order ahead, receive directions, and see what is available at nearby stores; and
  • the day, month and year of your birthday, so that we may recognize or reward you on your special day.

Controlling Application Functionality
Location Services - In order to use certain Application functionality, such as location-based services and technology, you must either (a) enable “location services” in the Application; and/or (b) set the permissions in your mobile device to allow communication of this information. More information about adjusting location services on iOS devices may be found here, and additional information on managing an Android device’s location settings may be found here.
If you allow for location sharing, your device may communicate with us in ways that allow for us to customize your experience in and around Himalayan Java stores, to monitor the effectiveness of our marketing efforts, to tailor messages based on your time and location patterns, and to limit the number of times you see a promotional message or offer.

User Responsibility
You are solely responsible for maintenance of the confidentiality and security of any User Information which you transmit from or store on a Device for purposes of the Application, including Mobile Payment, whether authorized or unauthorized. You agree to immediately notify Himalayan Java of any unauthorized transactions associated with the Application including Mobile Payment or any other breach of security. Himalayan Java shall not be responsible for any losses arising out of the loss or theft of User Information which you transmit from or store on a Device or from unauthorized or fraudulent transactions associated with the Application.

Email Communications, Push Notifications, and In-App Messages
The Application allows all users to set preferences for receiving push notifications on your device. Please note as well that you may opt-out of receiving such communications at any time by adjusting your account settings as described in the How to Manage Your Account Settings section below.

9. Your Choices

You have control over your communications preferences, mobile application functionality, cookie settings, interest-based advertising preferences, Flash cookies, and more.
Mobile Functionality – As described in the Mobile Application section above, location services, and push notifications may be adjusted or disabled within your device settings.
Cookies, Web Beacons and Similar Technologies – For more information on how to opt-out of tracking technology from Google Analytics, click here.

10. How to Manage Your Account Information and Your Privacy Rights

Himalayan Java believes in putting you in control of your personal information. Upon request we will provide you with information about whether we hold any of your personal information and how it is used. You may access, correct, or remove your personal information by contacting us as described in the Contact Us section below. As required by law for taxes and other record keeping purposes, we are unable to completely delete an account from our internal records.

11. How We Protect Your Information

Himalayan Java protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. When you transmit highly sensitive information in our mobile application, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol.
However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and maintaining the security of your devices.

12. Retention and Disposal of Your Information

Himalayan Java stores personal information as needed to accomplish the purposes identified in this Privacy Statement and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements. Our retention of your personal information is governed by applicable law. This storage period may extend beyond the term of your relationship with Himalayan Java.
The personal information that you provide us is stored and processed on servers owned by companies in Nepal, the United States or elsewhere around the world, including locations outside of the country or jurisdiction where you are located. Regardless of the company or person who processes your information and where it is processed, we will take steps to transfer and protect your information through appropriate safeguards in accordance with applicable data protection laws and this Privacy Statement.
When personal information is no longer needed, or in any event, after legal authority to retain it has expired, personal information will be destroyed, in accordance with local law and pursuant to procedures established in relation to the relevant Himalayan Java system or process.

 

 19. Contact Us

We welcome your questions, comments and concerns about privacy. You can contact Himalayan Java Customer Service at the following address:

Himalayan Java Coffee Private Limited
Trivedi Marga, Kathmandu, Nepal
01-4435171, 01-4512536

info@himalayanjava.com, franchise@himalayanjava.com